HeroicFantasyGames.com Customer Area
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Password recovery using the email address
Login Email
Frequently Asked Questions
What is my login email and password?
Your login is the email address used when making the purchase. Your password has been sent via email to your email address. Please note: If you paste your email address into the Email Address field, after pasting please make sure to remove any white spaces at the front and at the back of your email address. Please read below to see what to do if you have not received the email containing your password.
I have not received any email!
If you have bought a game but not received the automatic email, there are two things you can try before contacting the developer at the email address below. Firstly, you can go to the password recovery page by clicking on the following link: http://www.heroicfantasygames.com/DigiVendorPro/download.php?page=resend_password&goresend=1. Please enter your email address in the 'Login Email' field and click the 'Confirm' button. This will send a new automatic email containing your customer password. Secondly, you can try clicking on the golden key image at the top right of this web page to log in using your IP address. The possible reasons for why you have not received the automatic email include the following: the email has gone to your spam folder, the email has been identified as spam and deleted automatically by the recipient domain, the email delivery has been delayed, or there was a software problem. My sincere apologies for the inconvenience. Please see below if you still cannot get your password.
I am logged in but I can't download the file successfully.
Please wait a few seconds after clicking a download link. We recommend the browsers Chrome, Firefox and Internet Explorer. Other browsers are not tested and may not support our download routine. Please see below if you still cannot download.
No no no! Nothing is working!
We apologise for the inconvenience and ask that you send an email to enquiries@heroicfantasygames.com requesting download assistance. Most emails are answered within two or three days, so please do not worry. There is no need to post in the forum while you are waiting for the email response. Thank you for your patience. Important note concerning REFUND REQUESTS: please email me and I will gladly refund you. Please do not use charge back or you may be banned.